![]() Use your computer's command prompt to test your router connection Follow the manufacturer’s instructions to troubleshoot your network adapter. If the Ethernet port LED is not lit, troubleshoot your network adapter. Check that the LED on your computer’s Ethernet port is lit.For more information, see How to resolve amber LEDs or a blinking power LED on NETGEAR routers. If the Internet LED is not lit, troubleshoot the Internet LED. Check that the Internet LED is lit on the router.Using an Ethernet cable, connect your computer to one of your router’s LAN ports.To regain access to your NETGEAR router, try the following:Ĭonnect directly to your router with Ethernet This article provides advanced troubleshooting steps if you can’t access your router. If you still can’t access your router, you might be able to regain access with more advanced troubleshooting. For more information, see I can’t access my router what do I do? If the Internet Port IP Address is showing as 0.0.0.0, please see How to powercycle your home network to refresh your network and you should be able to receive an IP address from your ISP.If you can’t access your NETGEAR router, follow basic troubleshooting steps first. įor older routers with the Smart Wizard UI, you will be able to see Router Status under Maintenance on the left blue panel. To check the Internet IP address, click ADVANCED >Administration>Router Status.Note: If you have an older NETGEAR router with the Smart Wizard UI (as shown in the screenshot below), click Basic Settings under Setup on the left blue panel. For most cable Internet connections, follow the settings shown below then click the Apply button. If you still cannot access the router, please see How do I log in to my NETGEAR home router?.Otherwise, a factory reset is needed to restore the router to factory defaults. To perform a factory reset, see Restoring a NETGEAR home router to the factory default settings Please try other passwords that you might have changed to. If the default username and password is not working, you might have changed the password. ![]() The username and password are case-sensitive.The default username is admin and the default password is password.You are prompted to log into the router.Open a web browser and type the router's IP address which would be either or in the address bar and press Enter.Make sure that the ports where the two Ethernet cables are connected are lit. Connect the Cable modem to the Internet/WAN port of the router and the computer to any of the available LAN ports at the back of the router.If you are unsure which computer was used, contact your ISP, and ask what MAC address was registered.It may be on a sticker on some part of the computer, or you can follow the steps in this article to find your MAC address: How to find a computer's MAC address.It is a 12-character hexadecimal number, so it may contain the characters 0-9 and A-F (example: 00:21:CC:69:F0:F1).If you cannot do this, you will have to find the computers MAC address so that you can enter it into the router manually: Note: Make sure that you are using the computer that works with your Internet connection and disconnect all other computers from the router. ![]() ![]()
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